Shipping Policy

Thank you for choosing our women's footwear collection. We are committed to providing you with reliable and efficient shipping services to ensure your orders arrive in a timely and satisfactory manner. Please review the following details carefully to understand our shipping process and related policies.
We offer shipping services to most countries and regions around the world. Please note that due to local regulations or logistical restrictions, there may be a small number of areas that we cannot deliver to. You can check the availability of shipping to your location during the checkout process. If your region is not eligible for delivery, we will notify you promptly and issue a full refund for your order.
Order processing time typically takes 1-3 business days. This period includes order verification, product quality inspection, and packaging. Please note that orders placed on weekends or public holidays will be processed on the next business day. Once your order is shipped, we will send you a shipping confirmation email containing a tracking number, which you can use to track the status of your shipment on our website or the courier's official website.
Shipping time varies depending on your destination and the shipping method selected: Standard Shipping usually takes 7-15 business days for delivery; Express Shipping is available for most regions, with a delivery time of 3-7 business days. Please be aware that these are estimated delivery times and may be affected by factors such as customs clearance procedures, weather conditions, and peak shopping seasons (e.g., Christmas, Black Friday). We are not responsible for delays caused by unforeseen circumstances beyond our control.
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. The exact shipping cost will be displayed on the checkout page before you complete your payment. We occasionally offer free standard shipping promotions for orders that meet a certain minimum purchase amount. Please refer to our website's promotional announcements for the latest details on such offers.
For international shipments, customs duties, taxes, and other related fees may be incurred. These fees are the responsibility of the recipient and are not included in the product price or shipping cost. Customs policies vary by country, and we recommend that you check with your local customs office for detailed information on applicable fees and regulations before placing your order.
If you need to change the shipping address after placing your order, please contact us as soon as possible. We can only modify the shipping address if your order has not yet been shipped. Once the order is in transit, we will not be able to make any changes to the delivery address. In case of non-delivery due to an incorrect or incomplete address provided by the recipient, the recipient will be responsible for any additional shipping costs incurred for re-delivery.
If your package is lost or damaged during shipping, please contact us within 7 days of the estimated delivery date. We will work with the courier company to investigate the issue. After confirming the loss or damage, we will provide you with a solution, which may include a full refund, a replacement of the product, or reshipping the order. To process your claim efficiently, please provide us with your order number, tracking number, and photos of the damaged package or product (if applicable).
We reserve the right to update this Shipping Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend that you review this policy regularly to stay informed of any updates.